Patient Escort - Emergency Department - P/T - Nights - 3963 at Careers | UC Irvine Health

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Job Description & Salary Range

UC Title:                                       Patient Escort

Position Number:                     10002121

Reports to:                                  Clinical Nurse III -Supervisor

Working Title:                            Patient Escort

Cost Center:                               Emergency Department (7231)

Bargaining Unit:                        EX

FLSA:                                            Nonexempt

Job Code:                                   8912

Date Created:                             12/04/2012

Shift:                                              Night Shift

Hours:                                          24.00


Position Summary: 

Incumbent is responsible for basic reception responsibilities for all those needing assistance upon arrival to emergency services.  Provides & tracks, visitor badges and parking data.  Follows patient visitor protocol.  Ensures that requests for information and services are accurately responded to, in a timely and appropriate manner, sensitive to the circumstances of the patient's/guest's emotional situation and privacy needs.  Provides oversight and ensures cleanliness of visitor waiting areas (including pediatric areas).  Escorts or transports patients from Registration/Triage to assigned bed and prepares patient to receive health care services.  Assists in the mobilization/transports of ED patient's/visitors in reaching destination through the health care system and upon discharge.


Salary Range: 


Rate    Minimum  $14.50   Midpoint  $14.50   Maximum  $14.50



Essential Job Functions:

The identification of essential functions below is not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.



% Effort

PNT_CARE  Transports patients, equipment, supplies, and other items throughout the hospital in a safe and timely manner. Complies with all infection control measures using Universal Body Substance Precautions as appropriate. Uses appropriate body mechanics for all work activities.



PNT_CARE Ensures equipment is in proper working order; cleans and disinfects as needed or required. Maintains inventory & records of equipment.  Delivers, retrieves, and properly returns equipment to storage, keeping work area clean and organized, and traffic pathways clear



ADM_Provides basic reception to all needing assistance in emergency services, ensuring that requests for information and services are accurately responded to, in a timely and appropriate manner, sensitive to the circumstances of the patient's/guest's emotional situation and privacy needs.  Provides oversight and ensures cleanliness of visitor waiting areas (including pediatric areas). Appropriately follows patient/visitor protocols and provides & tracks, visitor badges and parking data



Total Effort:





Core Organizational Functions:  

Personal Achievement: Sets and achieves personal goals to advance career-related skills, knowledge and abilities and helps others to improve their skills.

Quality Improvement: Strives for high quality performance and takes initiative to make improvements and deliver results.

Teamwork: Builds effective relationships across work groups by treating fellow employees with courtesy, respect and inclusiveness; maintains a positive attitude and takes responsibility for assignments.

Resource Management: Demonstrates accountability, discretion and sound judgment in using or managing university resources.

Customer Service: Values and delivers high quality service to all customers through effective application of the UCICARE principles: Understanding, Communication, Involvement, Commitment, Action, Respect Environment, and LAST. Knows and complies with all customer service standards as outlined in the Service Excellence Handbook.


Required Qualifications:

Skill to perform basic mathematical computations, and to use general office equipment including computers, copiers, and calculators

Ability to maintain flexibility and work well in a constantly changing environment, with the ability to work overtime and dictated by patient care demands

Must be available to work overtime as patient care needs demand

Demonstrated knowledge and practice of infection control techniques

Basic Life Support

Preventative Management of Assaultive Behavior (PMAB) upon hire



Physical, Mental & Environmental Demands:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.



Walking                                                                 75% of time

Standing                                                                25% of time

Sitting                                                                     5% of time


Agility (F = Frequently, O = Occasionally, N = Never)

Bending                                                                 F

Crouching                                                             F

Kneeling                                                                F

Turning                                                                  F

Twisting                                                                 F

Crawling                                                                O

Balancing                                                              N

Climbing                                                                N



Carrying                                                                up to 50 Pounds

Lifting                                                                     up to 50 Pounds

Pushing                                                                 up to 250 Pounds

Pulling                                                                   up to 200 Pounds


Safety Equipment

Lab Coat                                                               Required


Dexterity (F = Frequently, O = Occasionally, N = Never)

Handling                                                               F

Reaching                                                              F

Fingering                                                              O